| Q. |
I have not received my dividend. What action do I take? |
| A. |
You may please write to the Registrars & Share Transfer Agents furnishing the particulars of the dividend not received. Please also quote your folio number/ DP ID & Client ID particulars (in case of dematted shares). After verification, duplicate dividend warrant will be issued in case the dividend remains unpaid as per the records of the Company. |
| Q. |
What is the procedure for obtaining a duplicate dividend warrant? |
| A. |
If the validity period of the original dividend warrant has not yet expired, you will have to wait till the date expires since duplicate dividend warrant cannot be issued during the validity of the original warrant. However after the expiry of the validity period, if after completion of reconciliation, the warrant is un-encashed as per the records you will be need to intimate the Registrars & Share Transfer Agents with your request for issue of a duplicate. On receipt of such a request dividend warrant will be issued. |
| Q. |
Why do the shareholders have to wait till the expiry of the validity period of the original warrant? Couldn't you issue stop payment instructions to the bank for the original warrant and issue a duplicate immediately? |
| A. |
Since the dividend warrants are payable at par at various branches of the bank across the country, it is practically impossible for the banks to issue stop payment instructions and it is therefore necessary for the company to wait till the expiry of the validity of the original warrant. |
| Q. |
In order to protect against fraudulent encashment, I want to incorporate the details of my bank account in my dividend warrant. What is the procedure that I should follow? |
| A. |
If you are holding shares in physical form, please inform the Registrars & Share Transfer Agents quoting your folio number, name and address of your bank and the account number. The Company shall incorporate the same in all your future warrants.
However if you are holding the shares in Demat form, such details will have to be given to your DP. Your DP in turn will pass on this information to the Company. This procedure is in accordance with depository regulations. |
| Q. |
Can my dividend be credited directly to my bank account? |
| A. |
Yes, you can opt for ECS, under which the dividend amount will be directly credited to your bank account. Kindly follow the procedure mentioned at '6' below. If ECS facility is not available we will arrange to send the dividend warrant to your bank with a request to credit the proceeds of the warrant to your bank account.
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| Q. |
What is Electronic Clearing Service (ECS)? |
| A. |
Under this system, the dividend amount is directly credited to the designated bank account of the investor through the electronic clearing service (ECS) of the Reserve Bank of India. ECS has the following advantages
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Timely credit of dividend amount to the account of the shareholder. |
|
No risk of loss of dividend warrants. |
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No risk of fraudulent encashment. |
|
| Q. |
How can I avail of the Electronic Clearing Service (ECS) facility? |
| A. |
Shareholders should request for ECS facility in writing and the said letter should contain the following particulars:
|
Name of the Bank and branch |
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Account Number |
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Type of account (saving/current/OD etc) |
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nine digit code number appearing on the cheque |
Shareholders are also required to attach the photocopy of one of the cheques or a cancelled blank cheque of the relevant account with the letter. The company will record the same and all subsequent dividends will be credited directly to the respective bank account. |
| Q. |
Is the ECS facility available across the country? |
| A. |
No, ECS facility is available at the following cities only:
Ahmedabad, Bangalore, Bhopal, Chandigarh, Chennai, Delhi, Hyderabad, Jaipur, Kanpur, Kolkata, Mumbai, Nagpur, Pune and Trivandrum. |
